Facility managers must remain agile and flexible to respond to changing technology. The reality is more complex, and the example highlights the challenges that facility managers face responding to the forces of change that are disrupting facilities. Using the Apple Watch to monitor heart rhythms should actually increase the use of health care facilities: If an irregular pulse is detected, the next step is to go see your cardiologist or primary care physician. It’s not just medical facilities that are being disrupted. In colleges and universities, for example, spaces are being designed to accommodate both new technology and new ways of learning. Offices, stores, hospitality facilities, even parking lots: The forces of change are reshaping facilities of all sorts. One step that can help facility managers prepare for whatever comes next is to stay close to their customers, both internal and external.
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