To enable an organizational culture that drives employee performance and delivers results, senior leaders must reflect the desired culture in organizational systems, processes and strategies. Communications leaders have a critical role to play in making it clear to employees how to navigate and resolve cultural tensions. It helps employees deal with difficult decision making and minimizes second guessing during a time of transformation. Lifting the burden of conscious decision making enables employees to create mental shortcuts and make correct choices based on habit. Organizations should provide employees opportunities to practice decision making to test and refine their judgment. Employees were given business scenarios and asked to make decisions between two seemingly good options that forced them to weigh trade-offs and use their judgment. The game illuminated individual and teamwide tendencies, setting the foundation for team and employee reflection and adjustment to better support priorities.
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