As workers get overwhelmed with daily tasks, they want virtual digital assistants in the workplace that can alleviate some of the burden. In a nascent market, executives are hard-pressed to find applications of virtual digital assistants that are similar enough to fit their own business processes. Many enterprises have forged ahead anyway, seduced by the potential power of virtual digital assistants. 62% of respondents to a survey on the workplace expect virtual advisers to become prevalent in the next two years, according to the report “The digital workplace report: Transforming your business.” Choosing your first use case for VDA. For the time being, it’s safe to assume that virtual digital assistants in the workplace can handle only question-response interactions, as is the case with virtual digital assistants such as Alexa, and Google Assistant. While the third category for voice-based digital assistants in the workplace isn’t widespread yet, using VDAs to improve the front ends of enterprise applications will likely become the dominant use case in the not-so-distant future. If enterprises have the resources to develop a solid current-generation virtual digital assistant and they have a big enough user base to provide learning data to the digital assistant.
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