Companies see the biggest performance gains when humans and smart machines collaborate. While AI will radically alter how work gets done and who does it, the technology’s larger impact will be in complementing and augmenting human capabilities, not replacing them. In our research involving 1,500 companies, we found that firms achieve the most significant performance improvements when humans and machines work together. To take full advantage of this collaboration, companies must understand how humans can most effectively augment machines, how machines can enhance what humans do best, and how to redesign business processes to support the partnership. AI systems must be trained how best to interact with humans. AI helps analyze any type of software project, no matter the size or complexity, enabling humans to quickly estimate the work required, organize experts, and adapt workflows in real time. A different AI system used by Danske Bank improved its fraud-detection rate by 50% and decreased false positives by 60%. The reduction in the number of false positives frees investigators to concentrate their efforts on equivocal transactions the AI has flagged, where human judgment is needed.
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